Office Policies
Our clinic policies help ensure every patient receives safe, timely, and high-quality care. Please review before your visit.
Appointment Policies
Cancellations & No-Shows
We ask that you notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. This allows us to offer the time slot to another patient in need. Repeated no-shows may result in a fee or dismissal from the practice.
Late Arrivals
Please arrive on time for your appointment. Patients arriving more than 15 minutes late may need to be rescheduled depending on provider availability. We appreciate your understanding as we work to serve all patients fairly.
New Patient Appointments
New patient visits are comprehensive and take longer than follow-ups. Please bring all prior records, lab results, medication lists, and insurance cards to your first visit. Arriving 15 minutes early to complete paperwork is appreciated.
Prescription Refills
Prescription refills are processed during office visits or through the patient portal. Please allow 48–72 hours for refill requests. Controlled substance prescriptions require an in-person visit per state regulations.
Referrals & Prior Authorizations
If your insurance requires a referral, please obtain one before your visit or you may be responsible for the full self-pay rate. We will assist with prior authorizations for labs and medications as required by your plan.
After-Hours & Emergencies
For life-threatening emergencies, please call 911 or go to your nearest emergency room. For urgent after-hours concerns, please leave a message and our on-call team will respond as soon as possible.
Patient Rights & Privacy
We are committed to protecting your privacy and health information in accordance with HIPAA regulations. You have the right to access your medical records, request corrections, and control how your information is shared.
For our full Notice of Privacy Practices, please see our Privacy Policy page.
Billing & Payment
We will submit claims to your insurance on your behalf. Any remaining balance after insurance processing will be invoiced to you by email. Payment is due upon receipt of invoice. We accept most major credit cards, debit cards, and HSA/FSA cards.
For questions about your bill, please call 832-968-7003.